Contact Us

Talk to a person

We're a small team and we read every email ourselves.

Email: support@everstill.co

Response time: within 24 hours, seven days a week

Before you email

If you're chasing an order, have your order number ready — it's in your confirmation email and starts with #. It makes this much faster for both of us.

Common questions

Where's my order? Check the tracking link in your dispatch email first. If it hasn't moved in five days, email us and we'll chase it.

Will it arrive before Christmas? Order by 10 December and it will. See Shipping & Delivery for the full picture.

Can I change my order? If it hasn't shipped, yes. Email within 12 hours and we'll sort it.

Who records the message? Usually you, before you wrap it. A printed card explaining how comes in every box, so the person receiving it can do it themselves if you'd rather. More in the FAQ.

Something arrived wrong. Email us and we'll replace it. You won't need to send anything back.