Track Your Order

Track your order

As soon as your guide ships, we email you a tracking number. That email is the fastest way to find your parcel — check your inbox for a message from us, and have a look in spam or promotions if it isn't there.

Haven't had a shipping email yet?

Orders are dispatched within 1–2 business days of being placed. If it's been longer than that, contact us with your order number and we'll chase it up.

Tracking hasn't updated in a few days

This is normal and usually not a problem. Parcels often sit without a scan while they're in transit between carriers, then update several times at once. If there's been no movement for more than seven days, get in touch and we'll investigate.

Something's gone wrong

Parcel marked delivered but not there? Arrived damaged? Wrong cover colour? Email us with your order number and we'll sort it out. The 90-day guarantee covers you either way.

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